The ITAM Forum Podcast

In this episode, we speak with Yorick Heijink from Brand Compliance, the official auditor of the ISO/IEC 19770-1 Certification Scheme. If your organisation is considering certification, this is a must-listen-to episode - it provides you with great insight direct from the person who will be on-site with your team performing the audit.

Yorick talks us through a typical audit process, explains what a 'management system' is, why you need management buy-in, and the importance of reading and understanding the -1 standard itself. He also shares what he likes most about being a certification auditor.

Here's one of our favourite clips from the episode:

“These customers are my clients, and my job is to certify them, when they are compliant. I'm not there to find non-conformities. I'm not there to break down the system. In the end, my objective is to help you. But, in my role, I have to stay objective, and I cannot give any advise, which is always the tricky part."

In this episode, we speak with Ash Dharas (Softline Group Northern Europe) and Patrick Milas (HDI Group) about their experiences achieving ISO/IEC 19770-1 certification - these are the world's first two organisations to achieve ISO ITAM certification.

Here' are two of our favourite clips from this episode:

“The benefits of ITAM are much broader than people think. It is the nucleus for every other IT process. If you don’t know what you have, you can’t manage it. The audit process was the perfect way to get all the relevant stakeholders across the business in one room to make the case for ITAM and demonstrate its value.”
- Patrick Milas, HDI Group

“It is a humbling experience, but it ultimately improves the quality of your ITAM practices. It was a very enlightening journey and well worth the effort.”
- Ash Dharas, Softline Group Northern Europe

In this episode, we speak with Alastair Pooley (CIO, Snow Software) about key findings from Snow's 2023 IT Priorities Report and the opportunities for ITAM. The bottom line is there are many opportunities for ITAM - some you would expect, some that may come as a surprise. Together, they present ITAM with a real opportunity to become a strategic, trusted advisor.

Here's one of our favourite clips from this episode:

“We’re happier now buying SaaS applications than we were before COVID hit. I think this is a permanent shift in how we buy software. But, it’s harder to manage. This is where ITAM can really help. Managing this and helping to prevent any surprises when unexpected cloud bills arrive is something ITAM professionals can really help with.”

The 2023 IT Priorities Report:
www.snowsoftware.com/go/it-prioriti…BoChAoQAvD_BwE

If you, as an ITAM professional, want to learn how you can make a difference by reducing e-waste (the fastest growing waste stream in the world), this podcast episode is for you. AJ Witt is the best person we know to address how ITAM can positively contribute to sustainability programs. Whether it's in regards to hardware or software, as AJ says, "You have the ability to make a difference."

We speak with Ron Brill, chair of the ITAM Standards Committee, to learn more about ISO and the ISO ITAM family of standards (19770) and what's coming down the pipeline. We also touch on FinOps and Sustainability and how ITAM can contribute.

Our favourite quote from this episode: "It's my guess that it will be ITAM that will have to adapt to be more like FinOps than the other way around."

Besides his role with the ITAM Standards Committee, Ron is also Vice Chair of the ITAM Forum's Trustee Board and the Chairman at Anglepoint. He's also a FinOps Certified Practitioner (and holds many other certifications).