Veterinary Viewfinder Podcast

• October Vet Playbook: WSAVA Takeaways, World Pet Obesity Week Tools, and Vet Tech Appreciation

  October is stacked for veterinary teams. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, share a rapid “what to do now” briefing after returning from the annual WSAVA conference in Rio de Janeiro, Brazil. You’ll hear global perspectives on credentialing and utilization of veterinary nurses/technicians, why international collaboration matters, and how organized medicine can accelerate change. Then the focus shifts to World Pet Obesity Week (October 6–12) with a clear call to action: take and share the profession’s opinion survey, and use the updated feeding, calorie, and step-weight loss calculators, along with a ready-to-post clinic toolkit for client education. Finally, the episode tees up National Veterinary Technician Appreciation Week (“Path to Success,” October 12–18), with practical ideas to recognize credentialed technicians and strengthen team culture. You’ll also get info for upcoming WSAVA meetings (Warsaw, then India) and a reminder that small, consistent advocacy inside your clinic compounds into profession-wide progress. If you want one episode that translates October’s veterinary calendar into concrete steps for patient care, culture, and communication, this is it. #VeterinaryPodcast #VetMed #VeterinaryCommunity #WSAVA #VetConference #Credentialing #WorldPetObesityWeek #PetNutrition #HealthyPets #VetTechAppreciation #VetTechWeek #VetTechStrong World Pet Obesity Week, October 6-12, 2025, Toolkit, Social Media Shareables, and Survey Link: www.petobesityprevention.org National Veterinary Technician Week - October 12-18, 2025 https://navta.net/national-veterinary-technician-week/

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• Beyond Annual Reviews: Building a Culture of Continuous Feedback in Veterinary Medicine

  Performance evaluations are one of the most misunderstood and often dreaded processes in veterinary medicine. Many clinics either skip them entirely or treat them as a once-a-year formality tied closely to raises. This creates stress for team members and fails to deliver meaningful guidance for improvement. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss why traditional performance reviews often fall short and explore practices that can help change this dynamic. Drawing on decades of experience, they examine the impact of inconsistent feedback, the problems caused by waiting a full year to address performance issues, and the anxiety that arises when evaluations are directly linked to compensation. Through real-world examples, Ernie and Beckie illustrate how these common mistakes erode morale and hinder growth within the veterinary team. The conversation then turns to solutions, focusing on how to create a culture where feedback is continuous, specific, and actionable. They discuss how regular conversations foster trust, enhance communication, and enhance leadership at every level of the practice. By shifting the mindset around performance evaluations, veterinary teams can transform a process that is often dreaded into a tool that inspires confidence, accountability, and long-term success. #VeterinaryPodcast #VetMed #VetTechLife #ClinicCulture #ClientCommunication #PracticeManagement #HealthyWorkplace #VetWellbeing #RespectVetTeams

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• Should You Fire That Client? The Veterinary Debate Over Client Bad Behavior

  Every veterinary team has faced it: a client gets angry, raises their voice, and everyone wonders whether or not we should fire them. In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack one of the most difficult decisions veterinary professionals face: when to dismiss a client and when to repair the relationship. Using a real-life scenario, our hosts explore a situation where a client waited over an hour, understandably became upset, and complained, but didn’t threaten or use abusive language. When the client voiced their frustration, the team’s immediate response was, “Let’s fire them.” Dr. Ward and Beckie discuss why this reaction is becoming more common post-COVID and how practices can avoid over-firing by improving communication, scheduling systems, and team resilience. Listeners will learn practical strategies like: * Distinguishing understandable frustration vs. true abuse. * Using empathy-driven scripts to de-escalate tense situations. * Scheduling tactics, including reserving 10–25% of slots for urgent care. * Coaching CSRs to handle conflict without escalating to dismissal. If your team has ever debated whether to fire a client after a bad interaction, this episode offers a thoughtful framework for protecting your staff, your clinic’s reputation, and the client relationships that matter most. #VeterinaryPodcast #VetMed #VeterinaryProfession #VetTechLife #VetClinicLife #VeterinaryMedicine #VeterinaryCommunity #ClinicCulture #VeterinaryLeadership #TeamCommunication #PracticeManagement #ClientCommunication #VetTeamwork

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• The Veterinary General Practice Shift: Managing the Surge of Sick and Urgent Care Visits

  Veterinary general practice is undergoing a dramatic transformation. What used to be a steady stream of wellness check-ups and minor issues has shifted into a relentless wave of sick pets, urgent care needs, and same-day emergencies. Across the country, clinics are feeling the pressure, and many teams are struggling to keep up. In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, break down why this shift is happening and how practices can adapt before burnout sets in. They explore how urgent, unpredictable cases disrupt scheduling, overwhelm support staff, and create an emotionally charged environment that’s exhausting for everyone, from veterinarians to client service representatives. The hosts share practical strategies to regain control, starting with improved team communication: daily huddles to align priorities, triage systems to manage the rush, and debriefs to help staff process tough cases. They also discuss the importance of educating clients and setting realistic expectations to reduce chaos and improve workflow. Whether you’re a practice owner, manager, or team member, this episode offers a clear roadmap for navigating today’s urgent-care-driven landscape. Success isn’t about working harder; it’s about working smarter together to protect your team, your patients, and your passion for veterinary medicine. #VeterinaryPodcast #VetMed #VetLife #VeterinaryMedicine #VetTechLife #VeterinaryProfession #VetClinicLife #AnimalHealth

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• Feedback, Gossip, or Tattletale? Managing Toxic Reporting and Team Morale in Veterinary Practice

  Many veterinary teams have one: the colleague who runs to management about every minor mistake or late trash bag. But when does necessary reporting turn into destructive tattling? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack one of the profession’s most frustrating dynamics: coworkers who undermine team culture by excessive fault-finding. Hosts Dr. Ward and vet tech Beckie Mossor examine how tattletale behavior often stems from insecurity, perfectionism, or even underlying issues like OCD, yet still chips away at psychological safety and trust. They discuss the difference between legitimate reporting and gossip, and why managers must address patterns early before morale collapses. Ignoring the issue doesn’t make it go away; it drives good employees out while problem behavior festers. Listeners will learn practical strategies, such as anonymous “concern boxes,” structured feedback models (SBI: Situation, Behavior, Impact), and defining gossip as “talking to someone who can’t solve the problem.” The hosts also share real-life examples where unchecked tattling escalated into fractured teams, cover-ups, and even departures of top performers. Whether you’re a manager navigating a chronic complainer or a technician tired of walking on eggshells, this episode offers valuable insights and practical tools to help you reclaim a healthier clinic culture. Because in veterinary medicine, trust isn’t optional; it’s the foundation of patient care. #VeterinaryPodcast #VetMed #VetClinicLife #VetTechLife #VeterinaryLeadership #ClinicCulture #TeamMorale #FeedbackMatters #NoMoreTattletales #StopTheGossip #HealthyWorkplace #VeterinaryCommunity

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