The Debrief

• Would You Let AI Shop for You?

  A new wave of AI shopping agents has emerged as Big Tech and start-ups alike vie for dominance of this new market. OpenAI, Google and Perplexity are experimenting with search-to-checkout, while fashion-specific entrants like Vêtir, Phia and Gensmo are learning users' tastes before recommending and purchasing across retailers. But before they get off the ground, trust, accuracy, privacy and simple usefulness remain open questions.Senior correspondent Sheena Butler-Young and executive editor Brian Baskin are joined by BoF reporter Malique Morris to map the agentic ecommerce landscape. Key Insights: AI shopping agents aim to move beyond static recommendations to truly act on a shopper’s behalf. As Morris explains, “traditional e-commerce has algorithms that recommend items based on what you’ve already browsed or purchased,” whereas “an AI shopping agent is supposed to learn the shopper and can act on their behalf,” handle “very specific prompts” and, ultimately, complete the transaction.Agents are trying to replicate the best in-store experience for the ecommerce space. “They’re supposed to be about replicating the in-store salesperson, surfacing the right piece based on the conversation that you might have,” says Morris. As a result, “it’s not calling for brands to rethink how they’re designing their goods,” but more about tools that “help them sell them better and help them get into the hands of the people who are actually really going to want them.”Early users are avid shoppers who love new technology. Morris doesn’t expect a sudden tipping point, but rather gradual mass adoption. “Agentic commerce is [already] here because the tools are being built and experimentation is happening,” he says. “People are going to be conditioned the same way that they were conditioned when Netflix rolled out their algorithms, the same way TikTok and Instagram have with ‘for you’ pages. It’s here, it’s happening and it’s only going to get more efficient.”While the consumer should benefit from this new suite of AI shopping agents, Morris is blunt about power dynamics: “Outside of ‘the consumer is going to win,’ I think it’s going to be who has the resources to perfect this.” Consolidation is to be expected as many smaller platforms are “probably going to get consumed into an OpenAI or a Google or an Amazon. Those already huge [players] are probably going to be the ultimate winners.”Additional Resources:What It Will Take for Consumers to Let AI Shop For Them | BoF Hosted on Acast. See acast.com/privacy for more information.

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• Does Fashion Still Know What Women Want?

  This fashion month, models walked the tightrope between fantasy and function. On the runway, spectacle was dialled up to 100: Alaïa’s armless “straitjacket” dress, Margiela’s metal mouthpieces, and Jean Paul Gaultier’s naked male body prints were among the pieces to spark a wider debate. Some critics have asked what feels like an obvious question: do designers actually understand — or even care — how women dress in their real lives?BoF’s Diana Pearl and Cat Chen join senior editor Sheena Butler-Young to examine why criticism is intensifying now, the role of authorship and how brands can balance showmanship with wearability.Key Insights: Designers face backlash when spectacle eclipses women’s realities. As Pearl observes, “designers weren’t really designing for actual women — or at worst, designing clothes that felt almost disrespectful.” To Pearl, many runway moments “felt either like it was erasing the woman or immobilising them… like fashion is a form of torture.” Even if looks are “dramatized for the runway,” she says, “there’s still a message being sent” that can be interpreted as designers not respecting women. Chen doesn’t see this season as uniquely outrageous in a vacuum, but says context matters. She adds that criticism hits harder now amid other external circumstances, one of which is that many brands are struggling financially. “The fact that these designers had a commercial incentive to be more resonant with consumers and then created these collections that didn't hit at that level, I think that made these collections so much more perceptible to be criticised in this way,” says Chen. Body diversity is the more urgent gap to fix. Pearl says the ultra-thin casting “adds insult to injury… a parade of models that are all extremely thin and… unattainable,” compounding the sense that runways aren’t made with real women in mind. Chen goes further: “the lack of body diversity on the runway is a huge problem,” noting data that shows representation “falling straight down from 2023 to 2025.”Pearl notes perception shifts with who’s in charge: “Women aren’t represented at the top, so it makes us more primed to look at a mouthpiece and feel it’s sexist because it’s coming from a male designer.” Still, she points to shows that balance both: Chanel’s debut “felt very wearable” while staging delivered “otherworldly” theatre, and Khaite’s runways pair mood with pieces that, also, “feel very wearable.” Chen adds that smaller, women-led brands win by staying close to their customer: “It’s really not about spectacle, it’s about being in the same room as their customers.”Additional Resources:Does Fashion Know What Women Want? | BoF Fashion’s Musical Chairs Ends — With Men in Almost Every Seat. | BoF The Emerging Designers Pushing Fashion Forward | BoF Hosted on Acast. See acast.com/privacy for more information.

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• Can a Shop Truly Be a “Third Place”?

  Retailers are racing to repackage shops as “third places” — low-pressure spaces to linger between home and work — as post-pandemic footfall softens and social isolation rises. Sociologist Ray Oldenburg’s original idea centres on civic, low-barrier hubs like cafés and libraries rather than commercial destinations, yet brands are now adding seating, listening bars and in-store cafés to nudge dwell time, loyalty and favourable word of mouth. The best versions use subtle amenities that keep people comfortably in the space, but the sales impact is yet to be proven.In this episode, BoF retail editor Cat Chen joins The Debrief to unpack why scale matters, how to measure success beyond sales, and where third-place experiments risk sliding from community into pure branding.Key Insights: In their efforts to create third places, retailers are utilising food and beverage as subtle amenities that keep people lingering: it’s ‘not about creating food and beverage as a destination, but about simply getting people to spend more time in the store,’” says Chen. Done well, that “authentically [creates] a community,” and “when you have this really positive experience in their ecosystem, you will feel very positively about the brand.” Still, she cautions: “The idea of a third place as a way to drive sales for retailers is an unproven theory.”“Community building is authentic and not a branding exercise,” Chen says. The worst versions of third places feel “branded to death” and designed for photos more than social connection. “At the end of the day, it's not about the social experience of being there, it's about taking a photo of it and being able to consume this luxury brand. That's akin to the first step of being able to afford their $3,000 handbag.” It all goes back to commerce and “is very much the opposite of what Oldenburg meant.” Practical amenities in stores build goodwill. Western outfitter Tecovas’ “radical hospitality” includes a lounge and a free bar inside its store, Sephora succeeds with a hands-off approach when customers are trying samples, and Apple allows patrons to charge their phone or use the bathroom — a small service that leaves a positive halo. As Chen puts it, food and beverage in a third place should be low commitment, cheap and have a low barrier to entry. “There have been a lot of thinkpieces about private members’ clubs popping up in New York and how this is tied to this desire for third places. Private member clubs are not third places, they are the antithesis of third places." Additional Resources:Can a Store Ever Be a ‘Third Place?’ | BoF How Brands Make Community More Than a Buzzword | BoF Hosted on Acast. See acast.com/privacy for more information.

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• Sports x Fashion: Who’s Really Winning?

  From team-branded fashion shows to tunnel-walk capsules and luxury watch deals, sport and fashion are converging at speed. The NFL has rolled smaller licensing tie-ups into marquee partnerships, while the WNBA is emerging as a fertile ground for inventive brand-player collaborations. But alongside the growth is bloat: logo-slap collections, clearance-rack remnants and fuzzy KPIs.Senior correspondent Sheena Butler-Young and executive editor Brian Baskin are joined by BoF sports correspondent Mike Sykes to map the deals that resonate and the ones that miss — and how success of these partnerships are being measured beyond the momentary halo.Key Insights: The WNBA is a collaboration engine because players are the drivers, not passengers. “I think the WNBA right now is a breeding ground for some of these deals in part because the players are eager to find these other opportunities to spread their portfolio,” Sykes says. That unlocks new formats: partnerships “not just between teams and brands or the league and brands, but players themselves and the brands [that] manifest in really cool and unique ways.”Name, Image and Likeness (NIL) has supercharged women’s sports, and fashion is part of the bargaining. Sheena points out the 2021 shift when “college athletes could not monetise their name, image, or likeness” and then stars like “Angel Reese and Caitlin Clark were becoming brands in their own right.” That changes how teams and leagues engage players: “fashion deals can be a bargaining chip on both sides of that equation.”As sports and fashion collaborations become more ubiquitous, authentic propositions are needed to cut through the noise. As Butler-Young puts it, the best examples “take the collections seriously. They treat it like a real fashion product. ‘Anything will do’ – people see through that.” Sykes agrees: “To work with players, you have to work with teams that really want to do things the right way.” It has to make sense for the consumer, and when it doesn’t, the audience calls it out. “The Chelsea and OVO collection was kind of a logo-slap. Even the fans were like, ‘This isn’t it.’” For some brands and athletes involved in these collaborations, partnerships are judged on reach and relevance rather than immediate revenue as the key marker of success. Sykes points to the NFL x Veronica Beard blazers: “There’s still some of that product left and it’s 75 to 80 per cent discounted … you have to look at that as a failure.” Yet the league “takes a holistic view,” he says: even if one capsule doesn’t sell through, lessons on “what you produce, how much, where you produce it, who your core audiences are” feed the next partnership.Additional Resources:Sports and Fashion Are Tighter Than Ever. But Who’s Really Winning? Has Fashion’s Convergence With Sports Gone Too Far? How WNBA Players Are Using Merch to Underscore Their Value Hosted on Acast. See acast.com/privacy for more information.

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• Can Gen-Z Beauty Brands Grow Up?

  Brands like Bubble, Starface and Byoma rode TikTok-native aesthetics to win Gen-Z hearts and Sephora shelf space with plush mascots, playful stickers and sensorial jelly textures. Founders close in age to their audience moved fast, crowd-sourced ideas and mastered algorithms. Now the oldest Gen Z consumers are nearing 30 and looking for fewer gimmicks and more proof that formulas work.In this episode, senior beauty correspondent Daniela Morosini unpacks what still resonates, where the “dopamine” look carries a credibility tax, and why channel strategy, product performance and smart casting matter more than ever.Key Insights: Gen Z brands broke through by moving at internet speed and co-creating with their audience. “These brands are all just so digitally native… and for a lot of them the founders were quite young themselves,” says Morosini. They were “small, scrappy businesses [with] shorter product launch cycles [and] really savvy marketing.” Crucially, they “did a lot of crowdsourcing, social listening, and were really plugged into internet forums,” so products felt made with, not just for, their audience.The ‘fun’ factor worked best online as visuals drove discovery: “Goopy, gloopy, sticky things… look good in a video. You see someone put that on their face and then you want to try it.” At the same time, expectations have climbed as “people are really quick to reject a product if it doesn’t perform exactly the way they want.” And bright, playful packaging can backfire for results-seekers: “Colourful, bright things we associate with play, silliness, youth and frivolity… you might think, ‘this is not a serious product.’”If stalwarts like Neutrogena and Clearasil have long dominated the teen aisle, why can’t today’s Gen-Z-first labels simply stay youth brands rather than trying to age up? As Morosini puts it, legacy names “have definitely ceded market share to some of these newer indies… these are brands you can find in every drugstore… [they’re] most teens’ or tweens’ introduction to the beauty category.” But “those brands are not cool,” and the Gen-Z pioneers “really want to be cool… and relevant,” not just “the thing that your mum might pick up… when you’re complaining about having a spot.” The challenge is clear: “it’s hard to be both legacy and cool.”Some labels are widening reach by changing where and what they sell. “Byoma went into some more premium retail pretty quickly,” Morosini notes, adding that “retailers really function as a marketing engine.” Others are broadening beyond a single hero. Ultimately, Morisini says survival hinges on utility. “It will come down to the brands that truly have replenishable products differentiated enough, at the right price point, and genuinely offer unique enough results that people will continue to return to them once any maybe the noise around the texture or the packaging has died down.”Additional Resources:Bubble Was Built on Gen Z. Now, It Must Grow Up. | BoF The Gen-Z Whisperer: How Julie Schott Made Acne a Laughing Matter | BoFHow to Keep the Gen-Z Fragrance Boom Going | BoF Hosted on Acast. See acast.com/privacy for more information.

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