Staffing is one of the most difficult aspects of any business, but we've built an amazing team! Other owners often ask us how. In this episode, Dave & Carla share their tips for finding the right people for each position, for building a culture and compensation that keeps them, and establishing clear expectations from day one of what can cause termination.
Our Sponsors:
H-M Company Drain Troughs: https://www.draintroughs.com
Alliance Laundry Systems: https://go.huebsch.com/innovators
Wash-Dry-Fold POS: http://www.washdryfoldpos.com/
Referenced Links:
Our website: https://www.laundromatmillionaire.com
Presso: https://getpresso.com/
Express Employment Professionals: https://www.expresspros.com/
Our Employee Handbook: https://laundromatmillionaire.com/product-category/business-forms/
Timestamps:
00:00 Episode 120 Intro – Hiring, Firing & Retaining Employees
02:21 Spotlight: Curbside 2026 Event Discount
03:41 The Importance of a Good Employee Handbook
04:56 Where Do You Find Great Employees?
07:30 The Art of Creating Job Advertisements
8:41 Clear Qualifications Based on Role
15:20 Employee Compensation – Tier 1 vs Tier 2 Labor Pools
20:05 Developing Clear Expectations Upfront
24:43 Training Practices
36:55 Employee Retention – Culture, Empowerment, Upward Mobility
45:49 Employee Retention – Bonuses
53:27 Best Practices for Terminating Employees
Portugal