Will AI Change Customer Service Forever in 2025? | CXOTalk #879
Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.Our guest is Damon Covey, General Manager of UCC at GoTo.Learn more at: www.goto.com🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-receptionists-transforming-customer-service🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk00:00 AI's Role in Customer Communication01:19 Examples and Benefits of AI in Small Business05:49 AI Receptionist and the Future of Virtual Workforce08:33 Benefits of AI Receptionists and Virtual Workforce11:27 Deployment and Integration of AI Systems17:11 Collaboration Between AI and Human Workforce20:00 Ensuring Privacy and Security in AI Systems21:16 The Future of AI: Personalization and Actionability22:28 Closing Thoughts and Mission Statement
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AI Agents for Small Business: What You Need to Know | CXOTalk #878
Join Andrew Wesbecher (Powered_By) and Michael Krigsman on CXOTalk episode 878 to discuss how AI agents can help small businesses succeed in 2025. Learn from industry experts and discover the benefits of using AI technology for your SMB to stay ahead of the competition!Learn more from www.poweredby.agency===================🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-agents-for-small-business-winning-in-2025🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk00:00 Democratizing AI for Small to Medium-Sized Businesses02:38 Technical Architecture and AI Agent Implementation07:59 Use Cases and Ethical Considerations11:14 The Evolution and Capabilities of AI Agents13:27 Practical Use Cases and Optimization of AI Agents18:43 ROI and Democratization of AI Agents for SMBs#aiagents #smb #smallbusiness #cxotalk
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What If AI Could SPEED UP Clinical Trials by 90%? | CXOTalk #877
Learn about the impact of AI in healthcare in CXOTalk episode 877 on AI in clinical trials. Discover how artificial intelligence is revolutionizing clinical trials and the potential benefits for the healthcare industry.AI promises faster, safer clinical trials and better patient experiences. Clario's EVP & Chief Information Technology & Product Officer, Jay Ferro, joins CXOTalk host Michael Krigsman to explain how his team unifies IT, product, data, security, and marketing under one roof, giving sponsors, sites, and patients a single, seamless platform. He outlines responsible AI governance with legal, medical, privacy, and security leaders. He shows how predictive tools speed recruitment, sharpen protocol design, cut dropout risk, and support image interpretation while physicians keep the final judgment.Watch to learn• How a unified tech-product structure cuts cost and removes friction• Steps for enterprise-wide AI oversight in a regulated environment• Real use cases for AI in recruitment, imaging, and trial optimization🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-in-clinical-trials-what-you-need-to-know🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk00:00 🧬 The Role of AI in Clinical Trials01:18 🔗 Unified Roles and Seamless Experiences10:45 📉 Customer Concerns and Future Challenges11:54 🔬 Navigating Uncertainty in Clinical Research13:13 ⚖️ Balancing Priorities and Saying 'No' Strategically18:02 🤖 AI's Role in Healthcare and Clinical Trials24:07 🤖 Ensuring Responsible AI Development27:19 🧪 AI's Role in Clinical Trials32:23 📜 Navigating Regulatory Challenges and Organizational Readiness36:24 🤝 Proactive Collaboration and Regulatory Compliance in AI Development38:57 🌐 Transparency and Cross-Industry Collaboration in AI42:12 🔗 Industry Similarities and the Role of Technology44:40 💡 Purpose-Driven Technology and AI in Healthcare50:15 🚀 Scaling AI Projects and Overcoming Adoption Challenges#AI #ClinicalTrials #DigitalHealth #CIO #cxotalk
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Will AI Agents Replace Your Entire Workforce in 2025? | CXOTalk #876
Join this deep dive into Agentic AI with Phil Fersht of HFS Research on CXOTalk episode #876. Learn about the future of AI and how it impacts business strategies.🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/agentic-ai-in-the-enterprise-what-it-means-for-you🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk#agenticai #aiagents #industryanalysis #cxotalk cxotalk
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AI Regulation & Innovation: Insights from the UK House of Lords | CXOTalk #875
How do top policymakers balance fostering technological advancement with necessary oversight? Join Michael Krigsman as he speaks with Lord Chris Holmes and Lord Tim Clement-Jones, members of the UK House of Lords, for a deep dive into the critical intersection of technology policy, innovation, and public trust.In this conversation, explore:-- The drive for "right-sized" AI regulation that supports innovators, businesses, and citizens.-- Strategies for effective AI governance principles: transparency, accountability, and interoperability.-- The importance of international collaboration and standards in a global tech ecosystem.-- Protecting intellectual property and creators' rights in the age of AI training data.-- Managing the risks associated with automated decision-making in both public and private sectors.-- The push for legal clarity around digital assets, tokenization, and open finance initiatives.-- Building and maintaining public trust as new technologies become more integrated into society.Gain valuable perspectives from legislative insiders on the challenges and opportunities presented by AI, digital assets, and data governance. Understand the thinking behind policy decisions shaping the future for business and technology leaders worldwide.Subscribe to CXOTalk for more conversations with the world's top innovators: https://www.cxotalk.com/subscribeRead the full transcript and analysis: https://www.cxotalk.com/episode/ai-digital-assets-and-public-trust-inside-the-house-of-lords00:00 Balancing Innovation and Regulation in AI02:48 Principles and Frameworks for AI Regulation09:30 Global Collaboration and Challenges in AI and Trade15:25 The Role of Guardrails and Regulation in AI17:43 Challenges in Protecting Intellectual Property in AI22:32 AI Regulation and International Collaboration29:11 The UK's Approach to AI Regulation32:00 Proportionality and Sovereign AI36:28 Digital Sovereignty and Creative Industries39:09 The Future of Digital Assets and Legislation40:53 Open Banking, Open Source Models, and Agile Regulation45:43 Ethics and Professional Standards in AI47:22 Exploring AI and Ethical Standards49:00 AI in the Workplace and Global Accessibility51:40 Regulation, Public Trust, and Ethical AI#cxotalk #AIRegulation #AIInnovation #DigitalAssets #PolicyMaking #UKParliament #TechPolicy #Governance #PublicTrust #LordChrisHolmes #LordTimClementJones
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