Psychology at Work | Career Success, Leadership, Communication Skills

High-stakes decisions rarely come with perfect information, total agreement, or unlimited time to make them. In this episode Melody speaks with Caroline Webb, author of Leadership Intelligence, about how you can think clearly under pressure, make better trade-offs, and communicate choices in a way that builds trust instead of creating defensiveness. You’ll learn how to make tough calls when there is no obvious right answer — and how to bring people with you even when the decision is difficult.
What You’ll Discover
▪️ A simple question that can widen your thinking when pressure makes your brain narrow.
▪️ How to use the “Know, Be, Do” model to lead through uncertainty without pretending everything is fine.
▪️ Caroline’s “common ground” technique for handling someone’s emotional reaction to your choices without caving.
About Caroline Webb
CAROLINE WEBB is a leadership coach, economist, and author of How to Have a Good Day and the forthcoming book, Leadership Intelligence. She has been named one of the top fifty executive coaches in the world by Thinkers50, and one of the top fifty leadership and management thinkers by Inc. magazine. She is a senior advisor to McKinsey & Company, where she was previously a partner. Her work has been featured in The Wall Street Journal, The New York Times, Harvard Business Review, Financial Times, The Economist, The Guardian, and Fortune. https://carolinewebb.co/ 

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DOORS CLOSE 9/28 FOR 2026: https://speaklikeaseniorleader.com
If you spend hours preparing for executive presentations, only to watch the audience get lost, this is for you. Raji, a senior manager with 20+ years of experience, lived that cycle for most of her career. She shares how she cracked the code on presenting to demanding decision-makers and got 20 hours a month back in the process.
You’ll discover: 
The #1 communication skill that ended years of confusing feedback like "great content, wrong packaging"
What Raji did to cut her presentation prep from 5 hours to 45 minutes without losing an ounce of credibility
How to talk about your accomplishments so leadership hears "valuable contribution," not "bragging"
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Enjoy this training from the Overlooked No More: Day 5 - Keep Your Composure.
DOORS NOW OPEN for Speak Like a Senior Leader for the final time this year. Save $500 when you join by 9/20: https://speaklikeaseniorleader.com
https://melodywilding.com/summit
Connect with Melody:
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Get on the Waitlist for Speak Like a Senior Leader™
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Enjoy this training from the Overlooked No More: Day 4 - Articulate in Writing.
DOORS NOW OPEN for Speak Like a Senior Leader for the final time this year. Save $500 when you join by 9/20: https://speaklikeaseniorleader.com
https://melodywilding.com/summit
Connect with Melody:
FREE NEWSLETTER: Psychology at Work Weekly
Get on the Waitlist for Speak Like a Senior Leader™
Get on the Waitlist for Lead from Within
Get Melody's new book, Managing Up

Enjoy this training from the Overlooked No More Summit Overlooked No More: Day 3 - Express Your Impact.
DOORS NOW OPEN for Speak Like a Senior Leader for the final time this year. Save $500 when you join by 9/20: https://speaklikeaseniorleader.com
https://melodywilding.com/summit
Connect with Melody:
FREE NEWSLETTER: Psychology at Work Weekly
Get on the Waitlist for Speak Like a Senior Leader™
Get on the Waitlist for Lead from Within
Get Melody's new book, Managing Up