The Human Factor Podcast Episode 60: Customer Value: Life On The Front Line with Donna Whittaker
We’re joined by Donna Whittaker for a behind-the-scenes look at EG On the Move, where human capability isn’t just a concept—it’s a strategic driver. Together, we unpack what it takes to support and empower front-line teams, and why the employee proposition behind them is more important than ever.
If you're thinking about how to create standout customer experiences from the inside out, this episode is for you.
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The Human Factor Podcast Episode 59: AI and Human: A Co-existence with Brenda Bown
In this episode of The Human Factor, we step back from the hype and ask a simple but essential question: What is AI, really?
We're joined by Brenda Bown to unpack the evolving role of AI in our lives—from innovation and transformation to the fear and uncertainty some still feel. What does AI really mean for humans? How can we design a future where we co-exist and thrive together?
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The Human Factor Podcast Episode 58: Scaling New Heights (Part 2) with Mike Phelan
In this episode of The Human Factor, we’re joined by Mike Phelan, who draws on his experience at Manchester United to explore how performance is evolving in today’s world. Building on the excellent discussion with Dave Horrocks in Part 1, we take a broader look at the forces shaping performance—across industries and generations.
A powerful conversation that challenges how we think about high performance—and what it takes to sustain it.
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The Human Factor Podcast Episode 57: Scaling New Heights (Part 1) with Dave Horrocks
In Part 1, we’re joined by Dave Horrocks from Peak 4, who shares his extensive experience from the world of elite sport. Together, we unpack the intangible nature of performance and how it’s influenced by everything from mindset and culture to technology, data, and generational change.
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The Human Factor Podcast Episode 56: Bad Bosses Ruin Lives (or do they!) with Debra Corey
This week on The Human Factor, we’re tackling a bold question: can bad bosses ruin lives?
It’s a provocative title—but backed by real research. As we heard in our recent episode with Brian Dow, your immediate line manager can have more impact on your mental health than almost anything else at work.
In this episode, we’re joined by Debra to explore the psychology behind leadership, the difference between intent and impact, and the behaviours that define both “bad bosses” and great ones. Packed with stories, reflections, and practical advice, this is a must-listen for anyone who leads—or wants to lead better.
The Human Factor Podcast series, hosted by Michael Esau (Global HCM Value Advisory) and Simon Humphreys (Global HCM Solution Advisory), explores human capital management topics, trends, challenges, and opportunities facing organizations today. Listen as Michael and Simon interview guests including HR leaders, influencers, experts, authors, and advisors from inside and outside of the SAP ecosystem about their insights, experiences, and guidance on relevant topics from the world of work. Each episode features detailed discussions on the topics and themes that challenge and inspire us every day and their impact on the success and sustainability of our organizations.
All episodes are available via popular podcast platforms including Apple Podcasts and Spotify.
https://www.sap.com/products/hcm.html
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