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Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Vasco Duarte, Agile Coach, Certified Scrum Master, Certified Product Owner
Scrum Master Toolbox Podcast: Agile storytelling from the trenches
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  • Scrum Master Toolbox Podcast: Agile storytelling from the trenches

    What Scrum Masters Must Do More of in 2026—Think Like a Business Owner | Lai-Ling Su

    26/02/2026 | 13min
    Lai-Ling Su: What Scrum Masters Must Do More of in 2026—Think Like a Business Owner
    Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
     
    "Success is so contextual. And I think the definitions and measurements of success also change over time. So, only you can definitively say what success is at any given time and how to appropriately measure it for your situation." - Lai-Ling Su
     
    Lai-Ling frames success for Scrum Masters around what she'd love to see more of in 2026: smart, strategic, and commercial decision-making. She observes a distinct gap in the business landscape—too few people are making decisions that balance customer value, revenues, expenses, and long-term sustainability. 
    This could mean reducing SKUs to enhance operational flow and reduce burnout, investing in change management from day one of a transformation, or cutting unused software licenses to save a colleague's job or fund product innovation. To help Scrum Masters develop this capability, Lai-Ling puts them in the shoes of a business owner—whether through simulations, shadowing business leaders, or pairing with product owners to understand the business side of products beyond just the build side. 
    She emphasizes the difference between learning strategy through theory (like an MBA) versus learning it through actually operating a business, where consequences are real and immediate.
     
    Self-reflection Question: When did you last consider how a decision in your domain impacts the broader commercial viability of your organization?
    Featured Retrospective Format for the Week: LEGO Serious Play
    Lai-Ling loves using LEGO for deeply reflective retrospectives, and she's a certified LEGO Serious Play facilitator. The approach works beautifully for tender and courageous conversations because building with LEGO does several things simultaneously: it's fun, the physical act of building helps process and articulate thoughts you didn't have words for, and it depersonalizes what's said because participants talk about a physical object rather than directly about people. You don't need expensive certified kits—just grab basic bricks from a local shop, pose a reflective question, and let people build. 
    Lai-Ling notes that her best retrospectives have often been the most deeply uncomfortable ones for participants, because of how much personal and emotional truth emerges when you create that safe space for constructive dialogue. The kinetic and visual elements help crystallize ideas that would otherwise not come out so easily.
     
    [The Scrum Master Toolbox Podcast Recommends]
    🔥In the ruthless world of fintech, success isn't just about innovation—it's about coaching!🔥
    Angela thought she was just there to coach a team. But now, she's caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn't just about the product—it's about the people.
     
    🚨 Will Angela's coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
     
    Buy Now on Amazon
     
    [The Scrum Master Toolbox Podcast Recommends]
     
    About Lai-Ling Su
     
    Lai-Ling fixes the gap between operating model design and real-world delivery through her interim executive, consulting, capability building, and executive coaching work. She also equips product and transformation leaders with the capability everyone expects but no one teaches - how to navigate the people, politics, and performance expectations that come with their jobs.
     
    You can link with Lai-Ling Su on LinkedIn.
  • Scrum Master Toolbox Podcast: Agile storytelling from the trenches

    When Leadership Changes—Supporting Teams Through the Uncertainty | Lai-Ling Su

    25/02/2026 | 13min
    Lai-Ling Su: When Leadership Changes—Supporting Teams Through the Uncertainty
    Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
     
    "We have a once in a generational or once in a lifetime type of opportunity to fundamentally work with these leaders to shift the workplace environments and the workplace dynamics in the way that we've been trying to craft in the world of product and agile for the last few decades." - Lai-Ling Su
     
    Lai-Ling brings a systems-level challenge that has profound implications for Scrum Masters everywhere. Australia is on the brink of its largest intergenerational wealth transfer in history—$3.5 trillion over the next couple of decades—with 70% of private and family businesses planning to sell or succeed as part of this generational change. 
    This creates leadership vacuums as business leaders transition out and new ones step in. Some are family members stepping into roles without the full capability to lead; others are external CEOs facing resistance when they do things differently. 
    These transitions stall decisions, lose customer confidence, and fracture once tight-knit teams. Lai-Ling sees this as an unprecedented opportunity for Scrum Masters to support both outgoing and incoming leaders through succession planning, capability uplift, and protecting teams during the transition. 
    Teams need to be respected for what they've achieved, and Scrum Masters can serve as bridges—creating awareness about the team's strengths and facilitating dialogue between old and new leadership to ensure continuity.
     
    Self-reflection Question: How might you proactively prepare your team to navigate an upcoming leadership transition, whether it's anticipated or unexpected?
     
    [The Scrum Master Toolbox Podcast Recommends]
    🔥In the ruthless world of fintech, success isn't just about innovation—it's about coaching!🔥
    Angela thought she was just there to coach a team. But now, she's caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn't just about the product—it's about the people.
     
    🚨 Will Angela's coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
     
    Buy Now on Amazon
     
    [The Scrum Master Toolbox Podcast Recommends]
     
    About Lai-Ling Su
     
    Lai-Ling fixes the gap between operating model design and real-world delivery through her interim executive, consulting, capability building, and executive coaching work. She also equips product and transformation leaders with the capability everyone expects but no one teaches - how to navigate the people, politics, and performance expectations that come with their jobs.
     
    You can link with Lai-Ling Su on LinkedIn.
  • Scrum Master Toolbox Podcast: Agile storytelling from the trenches

    Why the Us-Versus-Them Mentality Is the Fastest Path to Team Self-Destruction | Lai-Ling Su

    24/02/2026 | 16min
    Lai-Ling Su: Why the Us-Versus-Them Mentality Is the Fastest Path to Team Self-Destruction
    Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
     
    "The quickest way to self-destruction is to have an us-versus-them mentality. Because it permeates into every behavior, every action or inaction, and it impacts every single outcome as a result of it." - Lai-Ling Su
     
    Lai-Ling shares a compelling story about a leadership team in healthcare technology that was self-sabotaging their way into non-delivery—so much so that critical commercial outcomes were at serious risk. Yet the team themselves couldn't see it; it was invisible to them. She identifies three layers of the us-versus-them dynamic that needed unpicking. 
    First, recent M&A activity had merged a larger corporate entity with a smaller, more nimble one, and people remained ferociously loyal to leaders from their old organizations. 
    Second, business goals were separate from technology goals, causing people to fall back to people-pleasing within their direct reporting lines rather than collaborating on shared purpose. 
    Third, the tension between growth ambitions and addressing legacy activities created another divide. What struck Lai-Ling most was how these "classic" patterns were invisible to those experiencing them—they just accepted it as part of doing business. The destruction wasn't always stormy and visible; sometimes it was silent, with work piling up, nothing getting done, yet no one overtly upset.
     
    In this segment, we talk about the importance of creating awareness and how Scrum Masters must be willing to point out these patterns, even at the risk of being seen as the odd ones out.
     
    Self-reflection Question: What "classic" anti-patterns might be invisible in your organization right now because everyone has accepted them as just part of doing business?
    Featured Book of the Week: The Checklist Manifesto by Atul Gawande
    Lai-Ling approaches the book recommendation differently—she believes no single book has fundamentally influenced her, but books as a collective have made her who she is. She emphasizes reading far and wide across all topics and genres, looking for patterns in unexpected places. One standout is The Checklist Manifesto by Atul Gawande, which challenges the perception that checklists take away autonomy. Gawande writes about how checklists are a rapid-fire communication tool that can mean the difference between a seriously injured soldier dying on the battlefield or making it to a hospital with a good chance of survival. Lai-Ling also recommends When Breath Becomes Air by Paul Kalanithi, about a surgeon who became a cancer patient and had to navigate a massive identity shift—much like the identity shift we ask leaders to make during transformations.
     
    [The Scrum Master Toolbox Podcast Recommends]
    🔥In the ruthless world of fintech, success isn't just about innovation—it's about coaching!🔥
    Angela thought she was just there to coach a team. But now, she's caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn't just about the product—it's about the people.
     
    🚨 Will Angela's coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
     
    Buy Now on Amazon
     
    [The Scrum Master Toolbox Podcast Recommends]
     
    About Lai-Ling Su
     
    Lai-Ling fixes the gap between operating model design and real-world delivery through her interim executive, consulting, capability building, and executive coaching work. She also equips product and transformation leaders with the capability everyone expects but no one teaches - how to navigate the people, politics, and performance expectations that come with their jobs.
     
    You can link with Lai-Ling Su on LinkedIn.
  • Scrum Master Toolbox Podcast: Agile storytelling from the trenches

    The Product and Service Story That Every Scrum Master Needs to Hear | Lai-Ling Su

    23/02/2026 | 18min
    Lai-Ling Su: The Product and Service Story That Every Scrum Master Needs to Hear
    Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
     
    "It was kind of at that moment that I realized, like, community was about providing people with the opportunities that they otherwise wouldn't have had. And whilst you could technically execute your product or service well, the customer experience is fundamentally a deeply emotional one." - Lai-Ling Su
     
    Lai-Ling shares a powerful story from when she was just 11 years old, running front of house at her family's restaurant inside an Australian workers' club. When a popular band was booked to play on a Saturday night, the venue reached max capacity—and almost everyone wanted food. With no ticketed order system and only her memory to match orders to customers, chaos ensued. 
    One father approached her, yelling about how long his food was taking. At the end of the night, Lai-Ling mustered the courage that only an 11-year-old possesses and asked him point-blank why he had reacted so strongly. His answer floored her: he only got to see his son every other weekend, and this evening was supposed to create a cherished memory together. Instead, they were hangry most of the night. 
    This moment taught Lai-Ling that customer experience is fundamentally emotional—it's not about the food, but about what the interaction means to the people we serve. For the next decade, she continuously inspected every aspect of their restaurant operations, always seeking to improve how they served customers while remaining commercially viable.
    In this episode, we refer to the "Scrum Masters are the future CEO's, and a podcast by the Lean Enterprise Institute" blog post by Vasco. 
     
    Self-reflection Question: When was the last time you paused to understand the deeper meaning behind a stakeholder's frustration, rather than just addressing the surface-level complaint?
     
    [The Scrum Master Toolbox Podcast Recommends]
    🔥In the ruthless world of fintech, success isn't just about innovation—it's about coaching!🔥
    Angela thought she was just there to coach a team. But now, she's caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn't just about the product—it's about the people.
     
    🚨 Will Angela's coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
     
    Buy Now on Amazon
     
    [The Scrum Master Toolbox Podcast Recommends]
     
    About Lai-Ling Su
     
    Lai-Ling fixes the gap between operating model design and real-world delivery through her interim executive, consulting, capability building, and executive coaching work. She also equips product and transformation leaders with the capability everyone expects but no one teaches - how to navigate the people, politics, and performance expectations that come with their jobs.
     
    You can link with Lai-Ling Su on LinkedIn.
  • Scrum Master Toolbox Podcast: Agile storytelling from the trenches

    BONUS From Combat Pilot to Scrum Master - How Military Leadership Transforms Agile Teams With Nate Amidon

    21/02/2026 | 35min
    BONUS: From Combat Pilot to Scrum Master - How Military Leadership Transforms Agile Teams
    In this bonus episode, we explore a fascinating career transition with Nate Amidon, a former Air Force combat pilot who now helps software teams embed military-grade leadership principles into their Agile practices. Nate shares how the high-stakes discipline of aviation translates directly into building high-performing development teams, and why veterans make exceptional Scrum Masters.
    The Brief-Execute-Debrief Cycle: Aviation Meets Agile
    "We would mission brief in the morning and make sure everyone was on the same page. Then we problem-solved our way through the day, debriefed after, and did it again. When I learned about what Agile was, I realized it's the exact same thing."
     
    Nate's transition from flying C-17 cargo planes to working with Agile teams wasn't as jarring as you might expect. Flying missions that lasted 2-3 weeks with a crew of 5-7 people taught him the fundamentals of iterative work: daily alignment, continuous problem-solving, and regular reflection. The brief-execute-debrief cycle that every military pilot learns mirrors the sprint cadence that Agile teams follow. Time-boxing wasn't new to him either—when you're flying, you only have so much fuel, so deadlines aren't arbitrary constraints but physical realities that demand disciplined execution.
    In this episode with Christian Boucousis, we also discuss the brief-execute-debrief cycle in detail. 
    In this segment, we also refer to Cynefin, and the classification of complexity. 
    Alignment: The Real Purpose Behind Ceremonies
    "It's really important to make sure everyone understands why you're doing what you're doing. We don't brief, execute, debrief just because—we do it because we know that getting everybody on the same page is really important."
     
    One of the most valuable insights Nate brings to his work with software teams is the understanding that Agile ceremonies aren't bureaucratic checkboxes—they're alignment mechanisms. The purpose of sprint planning, daily stand-ups, and retrospectives is to ensure everyone knows the mission and can adapt when circumstances change. Interestingly, Nate notes that as teams become more high-performing, briefings get shorter and more succinct. The discipline remains, but the overhead decreases as shared context grows.
    The Art of Knowing When to Interrupt
    "There are times when you absolutely should not interrupt an engineer. Every shoulder tap is a 15-minute reset for them to get back into the game. But there are also times when you absolutely should shoulder tap them."
     
    High-performing teams understand the delicate balance between deep work and necessary communication. Nate shares an aviation analogy: when loadmasters are loading complex cargo like tanks and helicopters, interrupting them with irrelevant updates would be counterproductive. But if you discover that cargo shouldn't be on the plane, that's absolutely worth the interruption. This judgment—knowing what matters enough to break flow—is something veterans develop through high-stakes experience. Building this awareness across a software team requires:
     
    Understanding what everyone is working on

    Knowing the bigger picture of the mission

    Creating psychological safety so people feel comfortable speaking up

    Developing shared context through daily stand-ups and retrospectives

    Why Veterans Make Exceptional Scrum Masters
    "I don't understand why every junior officer getting out of the military doesn't just get automatically hired as a Scrum Master. If you were to say what we want a Scrum Master to do, and what a junior military officer does—it's line for line."
     
    Nate's company, Form100 Consulting, specifically hires former military officers and senior NCOs for Agile roles, often bringing them on without tech experience. The results consistently exceed expectations because veterans bring foundational leadership skills that are difficult to develop elsewhere: showing up on time, doing what you say you'll do, taking care of team members, seeing the forest through the trees. These intangible qualities—combined with the ability to stay calm, listen actively, and maintain integrity under pressure—make for exceptional servant leaders in the software development space.
    The Onboarding Framework for Veterans
    "When somebody joins, we have assigned everybody a wingman—a dedicated person that they check in with regularly to bounce ideas off, to ask questions."
     
    Form100's approach to transitioning veterans into tech demonstrates the same principles they advocate for Agile teams. They screen carefully for the right personality fit, provide dedicated internal training on Agile methodologies and program management, and pair every new hire with a wingman. This military unit culture helps bridge the gap between active duty service and the private sector, addressing one of the biggest challenges: the expectation gap around leadership standards that exists between military and civilian organizations.
    Extreme Ownership: Beyond Process Management
    "To be a good Scrum Master, you have to take ownership of the team's execution. If the product requirements aren't good, it's a Scrum Master's job to help. If QA is the problem, take ownership. You should be the vessel and ownership of the entire process of value delivery."
     
    One of Nate's core philosophies comes from Jocko Willink's Extreme Ownership. Too many Scrum Masters limit themselves to being "process people" who set meetings and run ceremonies. True servant leadership means owning everything that affects the team's ability to deliver value—even things technically outside your job description. When retrospectives devolve into listing external factors beyond the team's control, the extreme ownership mindset reframes the conversation: "Did we give the stakeholder the right information? Did they make a great decision based on bad information we provided?" This shift from blame to ownership drives genuine continuous improvement.
    Building Feedback Loops in Complex Environments
    "In the military, we talk about the OODA loop. Everything gets tighter, we get better—that's why we do the debrief."
     
    Understanding whether you're operating in a complicated or complex domain (referencing the Cynefin framework) determines how tight your feedback loops need to be. In complex environments—where most software development lives—feedback loops aren't just for reacting to what happened; they're for probing and understanding what's changing. Sprint goals become essential because without knowing where you're headed, you can't detect when circumstances have shifted. The product owner role becomes critical as the voice connecting business priorities to team execution, ensuring the mission stays current even when priorities change mid-sprint.
    Recommended Resources
    Nate recommends the following books: 
    Team of Teams by General McChrystal

    Extreme Ownership by Jocko Willink

     
    About Nate Amidon
     
    Nate is a former Air Force combat pilot and founder of Form100 Consulting. He helps software teams embed leadership at the ground level, translating military principles into Agile practices. With a focus on alignment, accountability, and execution, Nate empowers organizations to lead from within and deliver real results in a dynamic tech landscape.
     
    You can link with Nate Amidon on LinkedIn and learn more at Form100 Consulting.

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Sobre Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Every week day, Certified Scrum Master, Agile Coach and business consultant Vasco Duarte interviews Scrum Masters and Agile Coaches from all over the world to get you actionable advice, new tips and tricks, improve your craft as a Scrum Master with daily doses of inspiring conversations with Scrum Masters from the all over the world. Stay tuned for BONUS episodes when we interview Agile gurus and other thought leaders in the business space to bring you the Agile Business perspective you need to succeed as a Scrum Master. Some of the topics we discuss include: Agile Business, Agile Strategy, Retrospectives, Team motivation, Sprint Planning, Daily Scrum, Sprint Review, Backlog Refinement, Scaling Scrum, Lean Startup, Test Driven Development (TDD), Behavior Driven Development (BDD), Paper Prototyping, QA in Scrum, the role of agile managers, servant leadership, agile coaching, and more!
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