Business Analysis Live!

• AI and Human Skills For Better Interviews

  In this episode of Business Analysis Live, SusanMoore is joined by business analysis practitioner, speaker and author, Pamela Paterson for a discussion into how AI and human skills combine to elevate stakeholder interviews. From tactical planning to empathy-driven conversations, discover how AI can be your trusted research assistant, whileyour human skills will help you uncover the “hidden” information in every interview. Pam shares insights from her upcoming book and real-world examples of how business analysts can harness both technology and emotional intelligence to drive better outcomes from their interviews.Whether you're new to interviewing or a seasoned BA, thisconversation will shift how you approach interviews in an AI-augmented world.🎙️Episode HighlightsWhat makes an effective stakeholder interviewThe role of empathy, curiosity, and trustThe “Empathy, Appreciation, and Demand”communication stackHow to use AI as a research and analysisassistantPrompt engineering as a business analysis skillTranscribing and mining interview data with AIUsing AI to generate user stories and test casesThe human edge in interpreting emotions and bodylanguagePracticing interview skills using AIThe importance of stakeholder rapport andreciprocity 🔗 ResourcesConnect with Pamela on LinkedInMeet Pamela at an upcoming event! Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #ArtificialIntelligence #HumanSkills

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• How to Ask Good Questions

  Asking the right questions is at the heart of great business analysis—and in this episode, we’re taking a look at what makes a good question. Host Susan Moore is joined by Jamie Champagne, LinkedIn Learning instructor, author and speaker, as they explore how thoughtful questioning not only drives clarity and understanding but also empowers teams and uncovers valuable insights.Jamie brings her signature blend of energy and expertise to share practical techniques, real-world examples, and her favorite go-to questions that drive understanding and forward momentum.Whether you're leading stakeholder interviews, facilitating workshops, or just trying to make sense of business needs, this conversation will elevate your skills and mindset around one of the most fundamental tools in the BA toolkit.📌 Episode Highlights:• Why good questions matter more than good answers• Framing your role to set the stage for successful interactions• The power of silence in stakeholder conversations• Uncovering hidden and unspoken requirements• Building trust and relationships through questioning• How observation enhances elicitation• The role of good questions in executive-level communication• Favorite go-to questions that spark insights📚 Resources:Connect with Jamie on LinkedInBusiness Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #StakeholderEngagement #GoodQuestions

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• Soft Skills for Successful Requirements Elaboration

  Soft skills are often misunderstood as secondary totechnical expertise, but, in fact, they are fundamental to the success of both business analysis professionals and requirements engineers. In this episode of BusinessAnalysis Live!, we explore how and why soft skills make the difference in requirements elicitation. Susan Moore is joined by guest Stan Bühne from the International Requirements Engineering Board (IREB) to discuss why soft skills aren’t “soft”—they’re essential! 🎙️Episode HighlightsIntroduction to Requirements EngineeringOverlap Between Business Analysis andRequirements EngineeringWhy Soft Skills Are Critical for SuccessDefining Key Soft Skills for RequirementsEngineeringThe Role of Soft Skills in Agile EnvironmentsPractical Tips for Improving Soft Skills🔗 ResourcesConnect with Stan on LinkedIn Follow IREB on LinkedInLearn more about the International Requirements Engineering BoardBusiness Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#softskills #humanskills #requirements

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• The New Standard in Business Analysis

  Business analysis is evolving—are you keeping up? IIBA hasjust released the next iteration of The Business Analysis Standard, offering a more accessible, practical guide to business analysis that goes beyond just practitioners. This 60-page free business analysis resource simplifies key concepts, making it easier to communicate the value of business analysis, align with leadership, and drive better business outcomes. In this episode, guest, Tyler Kenny, IIBA Product Manager forthe latest version, joins Susan to share his insights on the evolution of the Standard, key improvements, and how it helps organizations drive better outcomes. Whetheryou're a business analyst, product owner, consultant, or leader, this iteration of the Standard (and this episode) has something for you! 🎙️Episode Highlights• Introduction to the new Business Analysis Standard• Why the update was needed• Key improvements: accessibility, readability, and organizational considerations• The role of volunteers in shaping the Standard• How the Standard complements the BABOK Guide• Future updates and evolving business analysis practices🔗 ResourcesDownload The Business Analysis Standard Connect with Tyler on LinkedInBusiness Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysisStandard #BACommunity #businessanalysis

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  49:33
• Decide Like a Skydiver

  Decision-making is an essential skill in both personal andprofessional life, yet many of us struggle with it. Overthinking, fear, and uncertainty often cloud our judgment, making it difficult to take action. In this episode of Business Analysis Live!, host Susan Moore speaks with author, speaker and coach, Lison Mage, about breaking free from overthinking and making more effective decisions. We also explore the impact of fear, the importance of emotional intelligence, and how storytelling enhances decision-making. You won’t want to miss this episode!  🎙️Episode HighlightsIntroduction to decision-making and overthinkingGuest: Lison Mage author of Act Before YouOverthink and speakerMyths of overthinking and how they affectdecisionsRole of fear in decision-makingEmotional intelligence and its impact on choicesHow storytelling influences decision-makingThe importance of process vs. outcome indecisionsStrategies to improve decision-making skills 🔗 ResourcesConnect with Lison on LinkedInFind out more about LisonBusiness Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#businessanalysis #decisionmaking #overthinking#emotionalintelligence

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