Hotel Moment

Revinate

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Último episódio

164 episódios

European hoteliers: Here are your 2026 hospitality trends
14/1/2026 | 10min
In this strategic episode, Dylan Cole, Managing Director EMEA at Revinate, debuts as co-host, and applies regional context to the five major 2026 hospitality trends. While hyperpersonalization, unified tech stacks, real-time decisioning, cybersecurity and privacy, and guest engagement platforms matter globally, Dylan demonstrates how UK and Ireland hoteliers use personalization to defend margins against OTA dominance, DACH guests demand clear consent without creepiness, Northern Europe expects zero tolerance for generic communication, and Southern Europe leverages personalization for in-stay revenue. He reveals that operations teams drive tech unification over IT departments, real-time data priorities vary from survival to precision to value capture, and privacy functions as a brand promise rather than compliance checkbox across European regions.
Recast: The latest hospitality trends for 2026: Five themes reshaping the guest experience
07/1/2026 | 20min
In this recast episode, Hotel Moment co-hosts Karen Stephens, Chief Marketing Officer at Revinate, and Brenna Turpin, Marketing Coordinator at Revinate, preview the five critical trends that will shape hospitality in 2026. Drawing from guest conversations throughout 2025, they explore how hyper-personalization is evolving from data collection to activation, why unified tech stacks with CDPs as anchors are replacing legacy system patchworks, and how real-time decisioning enables dynamic responses to weather, events, and occupancy patterns. They also address escalating cybersecurity concerns and the evolution of guest communication platforms into orchestration hubs that create seamless experiences across the entire guest journey.
A year of wild stories & hospitality innovation
31/12/2025 | 16min
In this special New Year's Eve episode, Brenna Turpin, Marketing Coordinator at Revinate, celebrates Hotel Moment reaching over 500,000 listeners by revisiting the year's most memorable conversations. She highlights Jeff Wielgopolan from Meadowood Napa Valley defining luxury as "the ability to not have to think," Sky McLean from Basecamp Resorts describing her unconventional path from two Airbnbs to a $600 million empire, Ben Campbell from Hospitality America sharing crisis management during Hurricane Helene when hotels operated without water for three weeks, and Agnelo Fernandes from Cote Hospitality explaining why culture came before revenue in his strategic priorities. The compilation demonstrates that hospitality excellence comes from bold leadership decisions centered on people.
Year in review: The laughs, the tech, and everything in between
24/12/2025 | 14min
In this special holiday episode, Brenna Turpin, Marketing Coordinator at Revinate, revisits the most memorable moments from Hotel Moment's episodes in 2025. She highlights both entertaining and insightful clips, from Bashar Wali's bold take that "points are bribery, not loyalty" to Sky McLean's wild origin story of financing her first hotel with a BMW loan. On the technology side, she features Matthijs Welle on cybersecurity threats, Dimple Jethani on master data management, Dana Cariss on transaction-level personalization, and Georgine Muntz on using PMS technology to combat human trafficking. The episode demonstrates how great hospitality balances human connection with intelligent technology.
The six strategies that turn holiday demand into a direct-booking engine
17/12/2025 | 11min
In this latest episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, unifies six direct booking strategies into one connected holiday playbook. She synthesizes insights from Hotel Moment guests including Renee Murrieta from Show.Tell. on duplication and inclusion for personalized campaigns where 70% of travelers expect tailored communication, Ellis Connolly from Laasie explaining how transactional and emotional loyalty blend together, and Jason Wells from Revinate describing French Lick Resorts' approach where reservation agents capture guest interests early for precision follow-up. The six strategies work as one system: loyalty, segmentation, OTA win back, cart abandonment, lead nurture, and upsells, demonstrating how Brittain Resorts and Hotels generated $63 million in direct revenue using these unified elements.

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Sobre Hotel Moment

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific. Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now. Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.

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