Let's Talk Loyalty

In this episode, we bring Audience Rewards President Katie Dalton to center stage. Katie leads the ongoing development and operation of Audience Rewards, while also serving as Co-Founder of The Broadway Women’s Alliance.
Audience Rewards is the only loyalty programme dedicated to Broadway and has continued to evolve into a best-in-class audience engagement platform. Founded by the primary theatre owners, the programme helps shows better understand, engage and retain theatregoers, while creating new opportunities to connect Broadway with audiences and partners in meaningful ways.
Under Katie’s leadership, Audience Rewards has expanded its role in transforming how Broadway connects with fans—leveraging loyalty, partnerships and customer insights to create deeper relationships with theatre audiences.
Hosted by Bill Hanifin
Show Notes:
1) Katie Dalton
2)Audience Rewards
3) Broadway
4) Tiny Beautiful Things (Book Recommendation)

In this Best of the Back Catalogue episode, former Yuu Rewards COO Mark Sage shares the story behind building one of Hong Kong's most successful loyalty programmes, from complex technology integrations to creating a customer experience that truly resonated.
🎧 Listen now to discover the lessons behind a standout loyalty launch.
Show Notes:
1) Yuu Rewards
2) Mark Sage
3) #61: Yuu Rewards, Hong Kong's New Coalition Programme

This episode is available in audio format on the Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV.
In this episode, Nyeleti reconnects with Raghu Mahadevan, Executive Vice President, Chief Digital Officer and Chief Information Officer at 7-Eleven, five years after his first appearance on the show, to explore how one of the world's most iconic retailers is evolving its loyalty, digital, and AI strategy.
The conversation explores the growth of 7Rewards, the integration of Speedy Rewards, and how personalization is expanding across fuel, in-store, and digital experiences to create more connected customer journeys.
A key theme is that innovation is rarely a straight line. From mobile checkout and conversational AI to customer engagement and loyalty, Nyeleti and Raghu discuss why successful innovation depends on continuous testing, learning, and knowing when to pivot as customer expectations evolve.
Looking ahead to 7-Eleven's centenary, they explore what the future of convenience looks like—and how loyalty, technology, and customer insight will shape the next 100 years.
This episode offers a practical perspective on building loyalty at scale while continuously redefining convenience.
Hosted by Nyeleti Sue-Angel Nkuna.
Show Notes:
1) Raghu Mahadevan
2) 7-Eleven
3) 7Rewards
4) Proximity - Book recommendation
5)#161: 7-Eleven Shares Secrets to Success & Driving Loyalty with 7REWARDS.

In this Best of the Back Catalogue episode of Let's Talk Loyalty, we revisit a conversation with BP, one of the world's largest fuel retailers.
Olivier Martinet, who led BP's loyalty initiatives for more than 26+years, shares how the company tailors its digital platforms and loyalty strategies to different market needs while maintaining global standards. From moving beyond points to delivering mass-personalised experiences, this episode explores how BP drives meaningful customer loyalty at a global scale.
Show Notes:
1)Olivier Martinet - Former VP Global Retail Marketing, Insights & Loyalty
2) BP
3) #60: BP Discusses Driving Loyalty in Fuel & Convenience Globally

What happens when two loyalty experts stop agreeing and start challenging everything?
Adam Posner and Carly Neubauer bring their bold, unscripted Loyalty Roast format to Let's Talk Loyalty & Loyalty TV , tackling the biggest debates shaping the industry today.
From whether friction can actually strengthen experiences, to the truth behind emotional loyalty and the risks of disguising benefit cuts as improvements, this episode delivers honest opinions, fresh perspectives, and a provocative look at the future of loyalty in the age of AI.
Hosted by Charlie Hills
Show Notes:
1) Adam Posner
2) Carly Neubauer
3) Unreasonable Hospitality - Book recommendation
4) Behave - Book recommendation