In this episode, Scot Wingo is joined by Forrester retail analyst Sucharita Kodali to dive into the emerging world of agentic shopping and the growing influence of generative AI in commerce. They cover:- The explosion of retail media networks- Why marketplaces are making a comeback- OpenAI’s retail ambitions (and that Instacart CEO hire)- GenAI adoption across retail use cases- The rising threat to Google from TikTok and AI search- What’s actually agentic vs. “faugentic”⏱ Notable Timestamps:00:06 – What is Retailgenic and what’s at stake in AI shopping03:00 – Why retail media networks exploded post-COVID07:30 – Instacart’s ad business & the OpenAI CEO move10:00 – How big retailers are actually using GenAI today14:00 – Is Google search under threat from ChatGPT, TikTok & Perplexity?20:00 – Agentic shopping: hype vs. reality26:00 – Could AI replace ticket brokers and influence high-demand shopping?31:00 – The power of TikTok shopping and influencer-led discovery33:00 – Closing thoughts on what’s truly “agentic” vs. faugentic👉 Subscribe for more deep dives into the AI commerce revolution: https://www.retailgentic.com📺 Watch episodes on YouTube: youtube.com/@retailgentic🎧 Listen wherever you get your podcasts: Spotify, Apple, etc.
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How AI Agents Are Already Transforming Retail | Michelle Grant, Salesforce
In this episode of Retailgentic, Scot Wingo is joined by Michelle Grant, Director of Strategy & Insights for Retail and Consumer Goods at Salesforce. Michelle brings powerful insights from Salesforce’s massive retail data sets, surveys, and first-hand industry experience.They dive deep into:🧠 How Gen Z is driving the adoption of AI shopping agents📊 Data from Salesforce’s Connected Shoppers Report🤖 Where AI agents are showing up in real-world retail—from customer service to marketing and inventory📈 What brands and retailers must do to stay relevant in the agentic future💬 Why websites aren’t going away—but will need to evolve fastIf you want to understand the real-world impact of generative and agentic AI in commerce, this episode is a must-watch.0:00 - Intro and Michelle’s background 2:00 - What Michelle does at Salesforce 5:45 - Salesforce’s data sources: Commerce Cloud + surveys 8:00 - GenAI traffic trends (Q1 2025 data) 10:30 - AI agent traffic from ChatGPT & Gemini 12:00 - Social vs. search vs. agentic behavior 14:10 - Connected Shoppers Report overview 15:00 - Gen Z adoption of AI agents 18:20 - What consumers want AI agents to do (customer service, returns, loyalty) 22:00 - Retailer adoption of agentic tools 26:00 - The future of retail websites 30:00 - Hyper-personalization and AI memory 35:00 - Final thoughts on retail strategy in the AI era📰 Make sure to subscribe to the Retailgentic Substack: https://www.retailgentic.com📺 Watch episodes on YouTube: youtube.com/@retailgentic🎧 Listen wherever you get your podcasts: Spotify, Apple, etc.
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The Future of AI Shopping Agents: Welcome to Retailgentic
Welcome to the very first episode of the Retailgentic Podcast, your guide to the fast-emerging world where AI agents meet retail and e-commerce.In this foundational episode, host Scot Wingo lays out:Why AI shopping agents may be even more disruptive than marketplacesWhat “agentic commerce” actually means (and what doesn’t count)Who the major players are today — and who’s coming nextThe three phases of the shopping journey: Research → Find → BuyWhat brands and retailers need to consider: Embrace or block?The emerging payment protocols and agentic frameworksKey predictions about Apple, Meta, Stripe, and the Chinese playersWhy loyalty, personalization, and strategy are all about to be rewrittenWhether you’re a retailer, brand exec, investor, or just AI-curious, this episode sets the stage for everything to come.📰 Subscribe to the free Substack: retailgentic.ai📺 Watch episodes on YouTube: youtube.com/@retailgentic🎧 Listen wherever you get your podcasts: Spotify, Apple, etc.
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Retailgentic Trailer: AI Shopping, Retail, and the Future of Ecommerce
Welcome to Retailgentic, the podcast where we explore the fast-evolving intersection of retail, ecommerce, and Agentic AI, what we call Retailgentic.Hosted by Scot Wingo, this show is your partner in navigating a future where AI agents shop on behalf of humans, reshaping everything from payments and checkout to customer loyalty and digital advertising.In this trailer, we introduce the mission, stakes, and big questions ahead. If you’re a brand, retailer, or vendor looking to stay ahead of the curve, you’re in the right place.🎧 Subscribe now and get ready to rethink retail as we know it.
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