Unlocking Restaurant Profitability with Chip Klose
In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian dives into the intricacies of restaurant profitability with special guest Chip Klose, a bestselling author and host of the Restaurant Strategy Podcast. Chip shares his journey from theater to fine dining and emphasizes that profitability is the key measure of success in the restaurant business. He discusses the biggest challenges in achieving profitability, including managing revenue, cost of goods sold, and labor—all moving targets. Chip provides practical insights into operational strategies, marketing techniques, and customer retention methods to help restaurant owners enhance their profit margins. Listeners will learn how to implement effective systems, evaluate menu items, and ensure repeat business to drive overall growth and stability in their restaurants.00:00 Restaurant Strategy01:05 Introduction and Guest Background01:53 The P3 Mastermind Program04:13 Ideal Audience for P3 Mastermind07:15 Challenges in Restaurant Profitability13:53 Understanding Revenue Growth18:22 Marketing Strategies for Restaurants22:22 Engaging Customers from the Start23:23 Creating Repeat Customers24:16 Data Acquisition Importance26:21 Personal Touch in Hospitality30:43 Managing Prime Costs34:29 Optimizing Menu and Labor37:56 Final Thoughts and Free Gift
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Empowering Restaurants with Foodini: A Deep Dive into Allergen and Dietary Management
In this episode of Restaurant Technology Guides podcast, host Jeremy Julian sits down with Dylan and Erica, co-founders of Foodini, a groundbreaking tech solution aimed at addressing food allergies, dietary needs, and ingredient transparency in the restaurant industry. They delve into how Foodini's platform helps restaurants seamlessly document ingredients and recipes, ensuring safety for consumers with dietary restrictions while streamlining operations. Discussion includes real-world applications, the importance of meticulous documentation, and the increasing legislative push towards allergen transparency. Also covered are benefits such as increased consumer loyalty and operational advantages gained through integrated software solutions. This episode emphasizes the value of technology in making dining experiences safer and more inclusive.00:00 Foodini01:09 Introduction and Guest Backgrounds01:46 Erica's Journey in Restaurant Tech03:56 Dylan's Unique Perspective05:31 Introducing Foodini: Solving Menu Transparency06:35 Challenges in Menu Transparency07:24 Consumer and Restaurant Perspectives13:26 Leveraging AI for Ingredient Transparency17:49 Future of Menu Transparency and Legislation19:41 Leveraging Consumer Data for Marketing19:59 European Allergen Labeling Practices20:51 California's SB 68 Bill and Its Implications22:18 The Value of Allergen Transparency for Restaurants25:29 Consumer Experience with Allergen Information26:56 Technological Solutions for Allergen Management34:35 Benefits of Documenting Recipes for Restaurants36:06 How to Get Started with Our Service
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37:52
Unlocking Restaurant Growth with Newk's Eatery CEO Frank Paci
In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, Chief Revenue Officer at CBS Northstar, interviews Frank Paci, CEO of Newk's Eatery. Frank shares insights from his extensive career in the restaurant industry, detailing Newk's history, menu innovations, operational strategies, and the brand's response to COVID-19. They discuss the importance of simplifying operations for consistency, leveraging technology like digital ordering and kiosks for customer convenience, and the significance of catering and delivery services. Frank also provides an overview of Newk's franchise opportunities and future growth plans.00:00 Newks01:17 Meet Frank Paci, CEO of Newk's Eatery01:35 The Origin and Growth of Newk's Eatery02:39 Dining Experience at Newk's04:25 Menu Highlights and Innovations06:39 Operational Simplifications and Quality Control17:01 Adapting to COVID-19 and Evolving Business Strategies20:21 Catering Business and Its Challenges24:44 Technology and Future Growth29:42 Conclusion and Final Thoughts
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32:21
Scaling Salad House: Technology, Operations, and Lessons Learned
In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Jarrod Bravo from Salad House. They discuss how Jarrod navigated the growth of Salad House from a single pizza restaurant to a prominent salad-focused brand across the northeast. Key topics include the importance of effective training, refining the menu based on data, and leveraging technology stacks like Toast POS and Ovation for operational efficiency and customer feedback. Jarrod shares insights on their journey to franchising, overcoming early challenges, and future growth plans. This episode is a valuable listen for anyone interested in scaling a restaurant brand through technology and effective operations.00:00 Salad House01:10 Introduction and Guest Introduction01:48 The Early Days of Salad House02:33 What Makes Salad House Unique04:02 The Founder’s Story06:08 Challenges and Growth07:36 Franchising Journey09:35 Tech Stack Evolution19:06 Discussing the Tech Stack19:47 Customer Review Platform: Ovation22:18 Streamlining the Menu25:05 Franchising and Growth26:37 Personal Stories and Success30:49 Signature Dishes and Unique Selling Points32:48 Conclusion and Contact Information
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Transforming Restaurant Operations with Rocket Box: A Deep Dive with Ross
In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Ross, the founder of Rocket Box, a company that revolutionizes third-party delivery and kitchen synchronization. Ross shares his inspiring journey from running a family pizzeria to founding a technology company aimed at solving inefficiencies in restaurant operations. They delve into the innovative ways Rocket Box integrates with POS systems, manages delivery orders, and addresses critical issues in order timing and synchronization. Ross also discusses the company's global approach, including multi-language support and future plans for enhanced reporting and guest communication.00:00 Rocket Box00:14 Introduction and Welcome01:19 Ross's Background and Journey into Tech03:35 The Birth of Rocket Box07:11 Challenges in Restaurant Operations14:48 Rocket Box Solutions and Features22:09 Global Reach and Multi-Language Support29:49 Future Plans and How to Connect31:02 Conclusion and Farewell
Sobre The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.comJeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.
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