The Road to Accountable AI

• Trey Causey: Is Responsble AI Failing?

  Kevin Werbach speaks with Trey Causey about the precarious state of the responsible AI (RAI) field. Causey argues that while the mission is critical, the current organizational structures for many RAI teams are struggling. He highlights a fundamental conflict between business objectives and governance intentions, compounded by the fact that RAI teams' successes (preventing harm) are often invisible, while their failures are highly visible. Causey makes the case that for RAI teams to be effective, they must possess deep technical competence to build solutions and gain credibility with engineering teams. He also explores the idea of "epistemic overreach," where RAI groups have been tasked with an impossibly broad mandate they lack the product-market fit to fulfill. Drawing on his experience in the highly regulated employment sector at Indeed, he details the rigorous, science-based approach his team took to defining and measuring bias, emphasizing the need to move beyond simple heuristics and partner with legal and product teams before analysis even begins. Trey Causey is a data scientist who most recently served as the Head of Responsible AI for Indeed. His background is in computational sociology, where he used natural language processing to answer social questions. Transcript Responsible Ai Is Dying. Long Live Responsible AI

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• Caroline Louveaux: Trust is Mission Critical

  Kevin Werbach speaks with Caroline Louveaux, Chief Privacy, AI, and Data Responsibility Officer at Mastercard, about what it means to make trust mission critical in the age of artificial intelligence. Caroline shares how Mastercard built its AI governance program long before the current AI boom, grounding it in the company's Data and Technology Responsibility Principles". She explains how privacy-by-design practices evolved into a single global AI governance framework aligned with the EU AI Act, NIST AI Risk Management, and standards. The conversation explores how Mastercard balances innovation speed with risk management, automates low-risk assessments, and maintains executive oversight through its AI Governance Council. Caroline also discusses the company's work on agentic commerce, where autonomous AI agents can initiate payments, and why trust, certification, and transparency are essential for such systems to succeed. Caroline unpacks what it takes for a global organization to innovate responsibly — from cross-functional governance and "tone from the top," to partnerships like the Data & Trust Alliance and efforts to harmonize global standards. Caroline emphasizes that responsible AI is a shared responsibility and that companies that can "innovate fast, at scale, but also do so responsibly" will be the ones that thrive. Caroline Louveaux leads Mastercard's global privacy and data responsibility strategy. She has been instrumental in building Mastercard's AI governance framework and shaping global policy discussions on data and technology. She serves on the board of the International Association of Privacy Professionals (IAPP), the WEF Task Force on Data Intermediaries, the ENISA Working Group on AI Cybersecurity, and the IEEE AI Systems Risk and Impact Executive Committee, among other activities. Transcript How Mastercard Uses AI Strategically: A Case Study (Forbes 2024) Lessons From a Pioneer: Mastercard's Experience of AI Governance (IMD, 2023) As AI Agents Gain Autonomy, Trust Becomes the New Currency. Mastercard Wants to Power Both. (Business Insider, July 2025)

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• Cameron Kerry: From Gridlock to Governance?

  Cameron Kerry, Distinguished Visiting Fellow at the Brookings Institution and former Acting US Secretary of Commerce, joins Kevin Werbach to explore the evolving landscape of AI governance, privacy, and global coordination. Kerry emphasizes the need for agile and networked approaches to AI regulation that reflect the technology's decentralized nature. He argues that effective oversight must be flexible enough to adapt to rapid innovation while grounded in clear baselines that can help organizations and governments learn together. Kerry revisits his long-standing push for comprehensive U.S. privacy legislation, lamenting the near-passage of the 2022 federal privacy bill that was derailed by partisan roadblocks. Despite setbacks, he remains hopeful that bottom-up experimentation and shared best practices can guide responsible AI use, even without sweeping laws. Cameron F. Kerry is the Ann R. and Andrew H. Tisch Distinguished Visiting Fellow in Governance Studies at the Brookings Institution and a global thought leader on privacy, technology, and AI governance. He served as General Counsel and Acting Secretary of the U.S. Department of Commerce, where he led work on privacy frameworks and digital policy. A senior advisor to the Aspen Institute and board member of several policy initiatives, Kerry focuses on building transatlantic and global approaches to digital governance that balance innovation with accountability. Transcript What to Make of the Trump Administration's AI Action Plan (Brookings, July 31, 2025) Network Architecture for Global AI Policy (Brookings, February 10, 2025) How Privacy Legislation Can Help Address AI (Brookings, July 7, 2023)

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• Derek Leben: All of Us are Going to Become Ethicists

  Carnegie Mellon business ethics professor Derek Leben joins Kevin Werbach to trace how AI ethics evolved from an early focus on embodied systems—industrial robots, drones, self-driving cars—to today's post-ChatGPT landscape that demands concrete, defensible recommendations for companies. Leben explains why fairness is now central: firms must decide which features are relevant to a task (e.g., lending or hiring) and reject those that are irrelevant—even if they're predictive. Drawing on philosophers such as John Rawls and Michael Sandel, he argues for objective judgments about a system's purpose and qualifications. Getting practical about testing for AI fairness, he distinguishes blunt outcome checks from better metrics, and highlights counterfactual tools that reveal whether a feature actually drives decisions. With regulations uncertain, he urges companies to treat ethics as navigation, not mere compliance: Make and explain principled choices (including how you mitigate models), accept that everything you do is controversial, and communicate trade-offs honestly to customers, investors, and regulators. In the end, Leben argues, we all must become ethicists to address the issues AI raises...whether we want to or not. Derek Leben is Associate Teaching Professor of Ethics at the Tepper School of Business, Carnegie Mellon University, where he teaches courses such as "Ethics of Emerging Technologies," "Fairness in Business," and "Ethics & AI." Leben is the author of Ethics for Robots (Routledge, 2018) and AI Fairness (MIT Press, 2025). He founded the consulting group Ethical Algorithms, through which he advises governments and corporations on how to build fair, socially responsible frameworks for AI and autonomous Transcript AI Fairness: Designing Equal Opportunity Algorithms (MIT Press 2025) Ethics for Robots: How to Design a Moral Algorithm (Routledge 2019) The Ethical Challenges of AI Agents (Blog post, 2025)

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• Heather Domin: From Principles to Practice

  Kevin Werbach interviews Heather Domin, Global Head of the Office of Responsible AI and Governance at HCLTech. Domin reflects on her path into AI governance, including her pioneering work at IBM to establish foundational AI ethics practices. She discusses how the field has grown from a niche concern to a recognized profession, and the importance of building cross-functional teams that bring together technologists, lawyers, and compliance experts. Domin emphasizes the advances in governance tools, bias testing, and automation that are helping developers and organizations keep pace with rapidly evolving AI systems. She describes her role at HCLTech, where client-facing projects across multiple industries and jurisdictions create unique governance challenges that require balancing company standards with client-specific risk frameworks. Domin notes that while most executives acknowledge the importance of responsible AI, few feel prepared to operationalize it. She emphasizes the growing demand for proof and accountability from regulators and courts, and finds the work exciting for its urgency and global impact. She also talks about the new chalenges of agentic AI, and the potential for "oversight agents" that use AI to govern AI. Heather Domin is Global Head of the Office of Responsible AI and Governance at HCLTech and co-chair of the IAPP AI Governance Professional Certification. A former leader of IBM's AI ethics initiatives, she has helped shape global standards and practices in responsible AI. Named one of the Top 100 Brilliant Women in AI Ethics™ 2025, her work has been featured in Stanford executive education and outlets including CNBC, AI Today, Management Today, Computer Weekly, AI Journal, and the California Management Review. Transcript AI Governance in the Agentic Era Implementing Responsible AI in the Generative Age - Study Between HCL Tech and MIT

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