Women in Customer Success Podcast

• 145 - From Vineyards to Tech: Dimple Athavia's Unconventional Road to Customer Success

  Text us your questions and thoughts!What does it take to leap from vineyards to tech—and thrive? In this episode, we sit down with Dimple Athavia, a former winemaker (now, Customer Success Manager at Mimecast) who turned her love of chemistry, nature, and craft into a high-impact career in Customer Success. Her path is curiosity in motion: from studying microbiology and viticulture, to traveling the world for harvests, to building a drinks venture that sparked a deep fascination with digital products, data, and scale.Dimple shares how she broke into her first CSM role—treating interviews like iterative sprints, translating experience into CS language, and reaching out to a podcast guest for mentoring with a clear, respectful ask. That single outreach led to a new opportunity and a lasting lesson: be specific about what you need, make it easy for mentors to help you, and turn inspiration into action.We chat about:Early love of science leading to a winemaking degree and global harvest workBuilding a CSM career through podcasts, clear outreach and mentorshipStrategic customer conversations that map goals and influencePractical AI use for research, memory support and preparation in CSGuidance for emerging leaders on trust, clarity and coachingShe also shares how AI fits into the modern CSM toolkit—from researching public signals before first calls to surfacing insights and personalizing every touchpoint. For her, data directs attention; real conversations build momentum.If this conversation sparks an idea for your career or customer strategy, share it with a colleague, hit follow, and leave a quick review to help others discover the show.💚 This episode is brought to you by Deployflow: https://deployflow.co/___________👉 Follow Dimple: https://www.linkedin.com/in/dimple-a-21a37b150/👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/👉 Learn more about Mimecast, a company transforming the way businesses manage and secure human risk: https://www.mimecast.com/__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

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• [WiCS PowerUp Masterclass S2:E3] Preparing for AI and Agents

  Text us your questions and thoughts!WE ARE BACK with another Women in Customer Success limited edition episode, where we bring you an exclusive PowerUp Masterclass in partnership with our friends at Gainsight.In today’s conversation, we’ll explore how Agentic AI is reshaping CS roles and workflows, why it will not replace humans but instead change how we scale, and the practical steps you can take today to prepare your team.We discuss:How AI agents disrupt the old “growth = more headcount” modelWhere AI delivers meaningful value in CS, and where it still falls shortPractical, low-lift steps to prepare: cleaning your data, setting guardrails, and upskilling your teamYou’ll walk away with actionable insights to future-proof your CS strategy and confidently embrace the age of AI and agents.FeaturingLiam Gilleran, RVP Solutions Consulting & Customer Success, GainsightGiorgia Pedenzini, Senior CSM, GainsightMarija Skobe-Pilley, Founder, Women In Customer Success👉 Follow Liam on LinkedIn: https://www.linkedin.com/in/liamgilleran/👉 Follow Giorgia on LinkedIn: https://www.linkedin.com/in/giorgiapedenzini/👉 Learn more about Gainsight: https://www.gainsight.com/__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

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• 144 - Oversharing by Design: The Power of  Adopting the Mindset of Transparency

  Text us your questions and thoughts!We’re excited to welcome Linda Lipovetsky, Senior Principal Customer Advocacy Manager at Unqork, whose career journey demonstrates that landing your dream role is less about polished résumés and more about delivering value, embracing radical transparency, and showing up where it counts. From a pandemic hackathon with her 10-year-old son to a gutsy LinkedIn pitch that opened the door to Unqork, Linda’s story is a masterclass in building opportunity through courage and creativity.As she shares, her “operating system” is radical transparency—oversharing by design (within confidentiality) to break down silos, speed decisions, and help customers plan with the truth. No euphemisms, no carefully massaged answers—just candor that builds trust and accelerates outcomes.In this episode, we discuss:How to network into companies by creating a visible impact Self-advocacy strategies that feel naturalWhy traditional metrics like NPS and CSAT fall short (and which signals truly predict renewal and customer trust)How CS and Advocacy can claim a bigger seat at the tableThe realities of remote work, energy management, and why staying close to technology gives you long-term career liftReady to rethink how you advocate for yourself, your customers, and your career? This episode is packed with practical strategies you can start applying today—so tune in and enjoy!💚 This episode is brought to you by Deployflow: https://deployflow.co/___________👉 Follow Linda: https://www.linkedin.com/in/lindahakimlipovetsky/👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/👉 Learn more about Unqork, an enterprise application platform that empowers you to rapidly build applications, eliminate technical debt, and securely unlock AI across the business—without a single line of code: https://unqork.com/__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

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• 143 - The Power of Layers: Building Bridges, Understanding Finance, AI & All That Jazz

  Text us your questions and thoughts!We’re excited to welcome Kelley Turner, whose journey from financial controller to SVP, Global Customer Success at Vitally, defies the traditional career ladder. As she reveals, "My career looked like a squiggle until it all made sense," suggesting that non-linear paths often lead to the richest skill combinations in customer success.Drawing from her finance background, Kelley shares how understanding the business mechanics—tracing a dollar from lead acquisition through revenue recognition—equips CSMs with the authority needed to advocate effectively for customers. This financial fluency transforms both customer conversations and internal business cases.In this episode, we discuss:• Understanding business financials and how money flows through an organization ( & how it empowers CSMs to speak with more authority to customers)• Building "bridges" by helping customers navigate overwhelming amounts of information by providing guided pathways to success• AI adoption and why it requires both "pull" (making it fun and approachable) and "push" (leadership expectations and modeling)• Why diverse backgrounds in CS teams create complementary skill sets that better serve customersReady to transform your approach to customer success? This episode is *the* place to start! So tune in and enjoy!💚 This episode is brought to you by Deployflow: https://deployflow.co/___________👉 Follow Kelley: https://www.linkedin.com/in/kelleyturner/👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/👉 Learn more about Vitally, a Customer Success Platform that helps B2B Customer Success teams better understand their customers, manage their processes, and inform business strategies: http://vitally.io__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

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• 142 - You're Never Too Senior to Be a Rep: Leadership Lessons with Cynthia Taylor

  Text us your questions and thoughts!What makes a truly exceptional customer success leader?In this conversation with Cynthia Taylor, Senior Vice President, Customer Experience at Culture Amp, we explore how strategic branding, international perspective, and a shoulder-to-shoulder leadership style can transform customer success teams.Cynthia’s journey spans continents and industries, from high school business competitions to leading global teams. Growing up professionally in Australia, she was shaped by tall poppy syndrome - a cultural belief that collective achievement matters more than individual spotlight. It’s a philosophy that mirrors customer success itself, where cross-functional collaboration drives outcomes.In this episode, we discuss:How cultural values shape collaborative leadership.Creative ways to use branding, themes, and even Slack emojis to align and inspire teams.The evolution of customer success leadership, from being liked to driving outcomes, to building lasting connections.Using yearly themes and taglines to rally teams around clear objectives.The impact of creating memorable moments like “The Three Amigos” to strengthen cross-departmental relationships.These small but mighty “breadcrumbs,” as Cynthia calls them, leave lasting markers of organizational effectiveness. For her, true success means creating teams where people feel they’ve done the best work of their careers - together.Whether you’re new to customer success or leading at scale, this episode offers fresh CS strategies and leadership lessons that will inspire you. Tune in!💚 This episode is brought to you by Hook: https://hook.co/___________👉 Follow  Cynthia Taylor: https://www.linkedin.com/in/cynthiataylor20/👉 Learn more about Hook & grow your revenue on autopilot: https://hook.co/👉 Learn more about Culture Amp, the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 7,500 companies create a better world of work: https://www.cultureamp.com/__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

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