Big Boss Interview

• #8 VUE International Founder & CEO, Tim Richards: Streaming Giants Aren't Our Rivals

  Tim Richards is the CEO and Founder of Vue International—one of Europe’s largest cinema groups. He joins Will Bain for the Big Boss Interview to share his remarkable journey from mergers and acquisitions (M&A) lawyer to major Hollywood player, all sparked by a chance ad in the Financial Times. The anonymous job listing turned out to be for a role at Paramount and Universal, leading to first-class travel on Concorde and a front-row seat in the film industry.Despite the glitz and glamour, Tim recounts a moment of reckoning when he realised his division was in trouble. That prompted him to seek a new venture—and Vue was born. Raising capital and acquiring the Warner Brothers circuit became, pardon the pun, paramount to Vue’s success. In a scene straight out of a Hollywood film, Tim describes a rival cinema boss who, over lunch, threatened to build across the street from every Vue location in a bid to run them out of town.Tim reflects on how the industry has evolved over his four decades in it, including the catastrophic impact of COVID-19, which forced all Vue cinemas worldwide to close for two years. He describes the experience as an “emotional rollercoaster,” admitting to moments of real struggle.The conversation shifts to the rise of streaming and the so-called “content wars.” Tim doesn’t see Netflix and Disney+ as direct competitors. Instead, he views other out-of-home entertainment—like theme parks and football matches—as the real rivals. He’s confident there’s room for both streaming and theatrical releases and is optimistic about the future, especially with a new wave of films and innovations on the horizon.He also addresses the challenge of attracting younger audiences and keeping cinema affordable, while criticising government policies that raise costs for the leisure sector—arguing they often hurt the very people they aim to help.Despite the hardships the industry has faced, Tim believes 2026 could break all box office records.His story has all the trappings of blockbuster movie, but it's unlikely to be streamed first.00:18 Sean Farrington and Will Bain set out who Tim Richards is and give overview of topics 01:42 Tim Richards joins the interview 02:55 Tim's early career as a lawyer and move into entertainment 04:01 Working at Paramount and Universal; global cinema industry in the 80s/90s 06:05 Tim's transition from studio executive to entrepreneur 09:38 Identifying a gap in the cinema market 11:28 The pivotal Warner Brothers Circuit acquisition 12:48 Innovations in cinema experience: stadium seating and customer focus 14:00 The impact of the pandemic and streaming on the cinema industry 16:21 Theatrical vs. streaming releases; industry changes post-pandemic 19:45 The ongoing role of made-for-TV movies and studio strategies 22:05 The emotional toll of the pandemic and business survival 23:55 Innovations in customer experience: frictionless cinema visits 26:30 Record-breaking attendance across genres and demographics 27:30 The challenge of attracting younger audiences 28:30 Cinema pricing, accessibility, and dynamic pricing strategies 29:45 Navigating rising costs and government policy impacts 30:45 The future of cinema: upcoming films and industry optimism 32:00 Supporting British and independent films; new ventures 36:00 Closing remarks and outroPresenter: Will Bain Producer: Olie D'Albertanson Editor: Henry Jones

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• #7 British Retail Consortium Chair, Jo Whitfield: Delivery Drivers Need Greater Protection

  Jo Whitfield, in her first chat since becoming Chair of the British Retail Consortium, tells Sean Farrington how she ended up hat the organisation after a career spanning some of the High Street's biggest businesses. She shares why it’s such an important time for retail, and talks about how the sector’s changing—thanks to online shopping, social media, and shifting customer habits—and how retailers are adapting. Jo dives into the pressures businesses face, especially around business rates and taxes, and calls for a fairer system that doesn’t penalize physical stores. There’s also a look at how supermarkets, independents, and online influencers all play a role in today’s retail ecosystem. Jo reflects on being the BRC’s first female chair and why diversity in leadership—across gender, ethnicity, and background—matters for the future of retail. She also touches on tech, AI, and how retail offers flexibility and opportunity, especially for women, whilst on safety, she highlights rising retail crime, the risks to staff and delivery drivers, and what the industry and government are doing about it. Cybersecurity is another hot topic, with Jo stressing the need for constant vigilance and investment.01:26 Joe Whitfield’s career and appointment as Chair of the British Retail Consortium 03:51 Transformation and challenges in the retail sector 07:40 Impact of business rates, taxation, and the upcoming budget on retailers 14:31 Role of large supermarkets, independent retailers, and online influencers 19:58 Inclusion and diversity in retail leadership 23:41 Women’s careers, technology, and AI in retail 25:23 Retail crime, safety for workers and delivery drivers 32:33 Threats of cyber crime and security in retail(Picture: Getty)Presenter: Sean Farrington Producer: Angus Tiffin Editor: Henry Jones

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• #6 Booking.com CEO/President, Glenn Fogel: The Trump Slump & Water Pistols at Dawn

  Glenn Fogel, CEO and President of the world's largest online travel platform, Booking.com joins Will Bain to discuss whether the USA is witnessing a downturn in foreign visits due to the policies of the Trump administration. He also outlines his thoughts on issues that affect many Brits on their summer holidays: over-tourism. You’ll also hear how his company is positioning itself in legal disputes over some property listings, and why the rapid rise of AI could reshape the way we plan and experience our trips. Plus find out why Will got offended!Presenter: Will Bain Editor: Henry Jones00:00 Intro from Fliss and Will 02:00 Tourists to USA down 05:00 Over-tourism 13:30 Legal cases against Booking.com 17:30 Use of AI(Picture: Getty)

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• #5 Merlin Entertainments CEO, Fiona Eastwood: Our Biggest Competition? Kids On Screens

  Fiona Eastwood, CEO of Merlin Entertainments tells Sean Farrington what it is like running one of the world’s leading entertainment companies. Merlin runs over a hundred theme parks and attractions around the world from Thorpe Park and Chessington World of Adventures, to Sea Life and Madame Tussauds. She explains how the main competition to her business is the amount of screen-time kids have, and how that influences the partnerships that they make with the likes of Lego, Peppa Pig, Bluey and now, most recently, Minecraft. But the industry has been struggling - from covid lockdowns to the cost of living crisis, in fact Merlin's credit rating was recently even downgraded; Fiona addresses this and calls for a reduction in VAT on the Tourism and Leisure industry and says that there is too much red tape when it comes to planning reforms. And despite being the Big Boss, find out which ride Fiona can't stomach.00:00 Fliss and Sean Intro 02:15 Interview starts 03:54 Our competition is the home and screen time 04:50 Trends of customer spending 09:35 The growth and importance of Halloween 12:45 Credit rating downgrade of Merlin Entertainments 15:55 Impact of a late Autumn Budget 17:00 We need a VAT cut in Leisure and Tourism sector 20:35 How Merlin develop partnerships with Peppa Pig and now Minecraft 27:00 The role of Madame Tussauds for the business 30:20 Merlin operating in China for 25 years 31:45 How does Chief Operating Officer differ from Chief Exec Presenter: Sean Farrington Producer: Olie D'Albertanson Editor: Henry Jones(Picture credit: Getty)

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• #4 Greene King CEO, Nick Mackenzie: No More Budget Surprises, Chancellor

  Nick Mackenzie, CEO of Greene King, has issued a direct appeal to the Chancellor ahead of the autumn budget, urging immediate tax relief for Britain’s pubs. He told Felicity Hannah in this week's Big Boss Interview that unlike the last Budget, he hopes there are no surprises this time aound. The hospitality sector has absorbed over £300 million in additional costs since 2019—driven by rising energy, food, labour and tax burdens—and he says without action on business rates and alcohol duty, investment, jobs and vital community spaces are at risk. Mackenzie, who chairs the British Beer and Pub Association, says the government must honour its manifesto pledge to reform business rates and stop blindsiding the industry with surprise tax hikes.Presenter: Felicity Hannah Producer: Olie D'Albertanson Editor: Henry Jones00:00 Sean and Felicity introduction 02:00 Intro Nick Mackenzie & why the pub is important 06:35 The evolution of the pub 10:45 The issues affecting the industry 14:57 How did the last budget impact your business 18:18 Govt need to stick to manifesto 23:40 Should opening hours be increased? 26:20 Impact of Covid and latest trends 31:45 Greene King and slavery apology 36:00 Reasons for optimism

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